Store Policies
Always keep your sales receipt!
Course Materials Refund Policies
Course Material Refunds:
1. Original receipt required for all refunds.
2. New course materials must be in new condition (unopened codes, no markings, no bent covers, no scuffs).
3. Shrink wrapped bundles and/or sets are refundable only if digital access codes and CDs are unopened.
4. Full refunds are available during first week only of regular semester classes with original receipt. During interim term and all other timeframes, refunds are available only within 48 hours of purchase and only with original receipt.
Trade book Refunds:
1. Original receipt required for all refunds.
2. Refunds are available only within 48 hours of purchase,
3. No refunds are available on special order items, media guides, computer books, magazines, dictionaries, reference books, and study aids.
General Merchandise Return Policies
1. Refunds and exchanges must be completed within 30 days of original purchase.
2. Original receipt is required.
3. Merchandise must be in new selling condition.
4. Defective merchandise will be exchanged for same item.
5. No refunds available on special order items, clearance, Apple Campus store purchases, calculators, special event, and NIL merchandise.
All Clearance sales are final.
All special event and NIL merchandise sales are final.
Web/Mail Return Form
A copy of the Supply Store Sales receipt is required to
process all returns. When packaging your return please secure it
properly with packing materials to prevent damage during
shipment. If your order was shipped or
purchased at either the Supe Store Student Center, the Corner
Supe Store, or Town Center Supe Store, you can use the link here to create a UPS return label.
When creating the UPS return label please enter the Supe Store receipt/order number and retain a copy of the
tracking number for your records.
Click here to go to the UPS Portal to create your return label.
If you choose to use the UPS Supe Store return label to return a
diploma frame to the Supe Store, $35.00 will be deducted from
your refund amount for transportation services.
In-Store Pickup Policy
Orders must be picked up by the person named in the "Ship To / Customer Pick-Up" field
when order is placed. If you need to change the person authorized to pick up your order for you, you can reply to the confirmation email that was sent to you or email us at
supestore@ua.edu with your order number and the name of the person you are authorizing to pick up your order.
Photo identification is required at the time of pick-up.
The Supe Store may store your items for no more than 30 days.
Any textbook or other item of merchandise that was selected as store pick-up, will be held for pick-up for 30 days after order placement. Once 30 days have lapsed, the merchandise will be shipped to the billing address listed on the order at the time of purchase. Items shipped are non-refundable.
***ALWAYS KEEP YOUR SALES RECEIPT***
SHIPPING INFORMATION
USPS standard shipping is $5.99, delivery time determined by USPS from Tuscaloosa, AL.
2nd day shipping charges are calculated on a per-product basis.
Please make note of the shipping charges associated with each
item. Tracking numbers will be auto-emailed once item is processed for shipping. Orders will be shipped during weekdays only on USPS business days.